Incomplete resolution

I wrote on Hello Peter a few weeks ago regarding no feedback from Capitec for a ***** case. A few days later i received a call from Mamello Likotsi Complaint Management Officer who assured me that she will get an update. i was then asked to email through my original affidavit and personal docs regarding the ***** case. She called me after a few days to let me know that the funds were used from the receiving account and that the bank has frozen that account. i said that does not help me retrieve my money. She then proceeded to tell me that this was the progress they have concluded. I then received an email to say my case was concluded. What conclusion is it that they closed the ********* account ? what about my money which my bank who I have been loyal to and a customer of for 12 years did not get me back? Very disappointed!!!!