INCOMPITENT SERVICE PROVIDER

I was unemployed for two months and contacted Capitec Credit Card and Revolving Credit to apply for insurance claim which is for in the event you loose your income, both parties refused to assist even though I am paying insurance. I got permanently employed the month thereafter and sent through my Letter of Employment as well as payslips. My initial Revolving Credit I received was R80 500.00, which I have decreased to R35 000.00, a debit order receives my payment. Now the Credit Card after FOUR MONTHS is still not working and the STATUS on my Credit Card has STILL NOT BEEN UPLIFTED. TARNISHING MY CREDIT SCORE AND REPORT! WORST BANK AND SERVICE I HAVE EVER EXPERIENCED. I DO NOT RECOMMEND CAPITEC BANK!!!