1 reviews | Active since Nov 2015
incompitent personel
this is the 4th time im back at the bank to close an account... it all started more than 2 years ago.<br> <br> 1st time went to close the account... was told its closed.. some one payed money into the account went back to find out no the account is still open, R50 bucks later sir your account is closed... again went back to the bank after someone payed money to the wrong account and again the account was not closed... R50 bucks later Sir your account is now closed... i asked are you sure yes sit.. 2 years later my dad payed money to that account... and Guss wat it still not closed... how can this be possible? <br> <br> surly after 2 years you must be able to see that there is no activity on the account so close it... now i must pay again to close the account... <br> <br> Train your dam staff.<br> <br> will never advise someone to do business with them.
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
