***********, ************* Staff and Managers

I visited the Capitec Branch in Greenstone, the African consultants there are unfriendly, unprofessional and definitely not courteous or maybe they do this to other African customers. I spoke to a Muslim lady who was friendly and she told me that I qualify for the credit facility, but I did not take the offer. A week later (29 May 2019) I went to apply for the credit facility and was assisted by Nabeela, (friendly and polite) however, *********** I’m afraid, she said she needs to consult with her manager, was not sure what she’s confirming, came back saying that her manager needs to confirm my employment and they would call me the next day, 30th May 2019, they failed to call me and I called them back on Friday 31st May 2019, and asked to speak to the manager, manager who was a guy, said he’s running with my query and will call me back with feedback. He also failed to call me back but must has delegated to Nabeela to call me who called me and changed the story now and said that their credit department has given them the go ahead to assist me but my company is giving them the run around, I demanded to know what run around were they getting, she said the person to confirm employment by my company is not available, I then asked which number and they gave me my companies call centre number and not the HR number, I then told her that this is call centre number and not the HR number, she said they’ll keep trying as they cannot take the number from me, I then called later on Friday and asked to speak to the branch manager and they said that the branch manager is out, left a message but to not surprise this time I did not get a call back. I called again on Monday 3rd June 2019 (6 days later) and asked to speak to a manager a lady this time by the name of Christine, I explained my frustration with their service and that there is not truth in that Branch, she then promised to call me back after 2 minutes, she did call me back, saying I spoke to the agent (Nabeela) and she showed me emails and the number she’s dialling is not going through, I then asked what number are you dialling she then said she needs to confirm with Nabeela. Meaning that she did not try anything even after I told her of the incompetence I’m experiencing with her staff, I then asked what she should have told me, what happens in this case, she promised to what’s me her email address so that I can ask my HR department to confirm my employment with her 3 hours later I called again and spoke to her and she said the branch is extremely busy, not sure if I am not important enough for them to be busy with my query, she said they are still unable to get through to my HR department, I then called my switchboard and they were able to put me through my HR department and I was able to speak to a HR person within seconds, I then called her back frustrated again and said look when you google my company’s HR numbers they give you my switchboard number, who can then transfer you to a HR person, she said she will try again this was around 15:30, it’s not 4 hours later as I am typing this email, the staff at Capitec Greenstone Branch including their managers, the guy i spoke to on Friday and Christine, are extremely *********** and *************, I changed my banking details to Capitec and took a funeral cover with them, I am on the verge of cancelling everything because I cannot tolerate bad service.