***********, untrained staff

<p>I have been trying to activate my online shopping for my Debit card. I have been to the branch 4 times and spent more than R200 on calls to customer care to do this and it is still not working. Everytime they send me a new code and tell me to wait 24 hours. Everytime i try the code it does not work. I did this inside the branch and it did not work. They can not tell me why it does not work or give me a solution to this problem. In the end i had to pay for a new card to see if this will solve the problem then they sent me a code for the old card so it is still not working. I have to drivr 60 km to the nearest branch every time. This is pathetic </p>