*********** & Unprofessional

I don’t even know where to start!

It has been one week since my account has been blocked/placed on hold. Instead of you communicating with me, I’m the one who’s been asking questions and looking out for any feedback. Nothing has been done. I’ve already provided my details and still no update.

I called in, I sent an email & I’ve been in to my nearest branches. What does it take for a loyal customer to be heard?

So unprofessional! So ***********!

I need feedback on my account. ———— 07 / 10 / 2022 I sent the following email:

I have noticed that my account has been blocked or put on hold by yourselves. I have had not been notified or anything about this.

I had then went to my nearest Capitec branch in Cape Town. Only to find out that my account has been put on hold due to ********** activities that I have not been made aware of.

I then went to the police station to fill out an affidavit. I had then went back to the Capitec branch to have it scanned through to the relevant department.

Please do consider this as a compliment and I don’t appreciate the way that this is being handled.