*********** TEAM LEADER AND CONSULTANT
I called the Capitec call centre on the 6 May 2021 regarding a debit order I disputed and the funds were never credited into my account. Till this day I still have not received any feedback I keep calling to find out whats going on and the answer I get is that Lerato or her team leader will call me back, they never do. I find this kind of service disgusting and *********** for people who are regarded as brand ambassadors. Yesterday the team leader promised to call me back but never honoured the call back. You ask yourself if leadership is so unprofessional and unresponsive what more can u expect from the people they leading.
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Replies (3)
Capitec Bank's replyOfficial
20 May 2021, 05:58Good day Naniki
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply20 May 2021, 05:58
Official
Good day Naniki
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
22 May 2021, 12:01I am still waiting for the call you mentioned in the above statement
's update22 May 2021, 12:01
Reviewer Update
I am still waiting for the call you mentioned in the above statement
's updateReviewer Update
26 May 2021, 16:25Honestly is this how u guys operate you close matters because u made a few attempts to get hold of someone I have called you countless times and u said u busy gathering info. What kind of runbish service is this wow
's update26 May 2021, 16:25
Reviewer Update
Honestly is this how u guys operate you close matters because u made a few attempts to get hold of someone I have called you countless times and u said u busy gathering info. What kind of runbish service is this wow