JL
JJ L
1 reviews | Active since Jul 2011
14 Apr 2016, 16:27
*********** Support Staff: Mastercard Secure Code
The staff at various branches could not assist in the activation of the MO/TO functionality. Following the instructions given reports an error in the process. <br> <br> Insisting on a specific browser to be used is their solution, even though that did not resolve the issue. Now, after the third try to get it activated, waiting up to 48hours for a new code to arrive via sms. The account has been suspended.<br> <br> The official reply from support, \We have to send you a new code\" What?!?!?. The previous two did not work, now I have to wait for a new one? <br> <br> CAPITEC: Is this the best you can do? Should I move my account to ABSA perhaps?"
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Capitec Bank's replyOfficial
15 Apr 2016, 10:06Hello muscrat,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Your complaint has been assigned to Oscar De Villiers. Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Your complaint has been assigned to Oscar De Villiers. Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Best regards,
Capitec Bank's reply15 Apr 2016, 10:06
Official
Hello muscrat,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Your complaint has been assigned to Oscar De Villiers. Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Your complaint has been assigned to Oscar De Villiers. Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Best regards,