*********** Staff qnd worse customer service

I put in claim in January for dismissal and the claim was rejected due to it not being covered and since I went to the complaints department in regard to the matter as I was advised in incorrectly I have not being receiving any sort of service from anyone they could even capture my complaint probably leaving out since facts and when I mention it they hearing for their first time and say they will look into the matter

When I went to claim the consultant could not even explain to the rejection in her words and could explaims to me what is covered and advised I speak to services or complaints they will explain it has she can not.

I spoke to 3 consultant in complaints yet none of them listen to anything and just dismiss most of the information and you have explain the same thing over and over has certain things were not noted down.

After logging the complaint they advise it will take 5 days to provide me with feedback I wait and no calls me and have to call to follow up and being told my complaint was closed because I threatened them with the ombudsman andthan told me they will get someone to call me no one called me.

I get a call the next day at 5:57 from Natasha Williams in regards to the matter and I had to explain everything to her again where as she stated capetic will remain with the decision has dismissal is not covered under the policy and than after th3 calls cuts the second te she doesn't call me has it out of hours and calls me the next stating she system issues and could not log back on to call me.

Than I asked her to explain to me the cover has we were cut of and she did not call back after than has a different explanation has to what is covered stating it is covered but if it only ******** not lawful where I stated to her that was explained to me has that is an important factor and should be explained when a client calls to enqire has full accurate information should be given because we call for assistance and confirmation.

I advised her her to send me an email stating what I am covered for and to breakdown everything and summarize what she advised me in an email she stated she will and while speaking to her the line cut and she didn't call me back but sent me 2 sms stating that I will get written feedback on the 19 February which I did not receive until Tuesday which only states the rejection letter but not what I requested from her.

I would never recommend capetic to anyone has the service you receive from them is absolutely pathetic they make promises that they can not keep and never listen. They cheap with the rate for a reason because they customer service is pathetic and most *********** staff I have ever come across