*********** staff not knowing their work at Port Alfred branch.

Staff *********** at Port Alfred branch. This is the 3 time I tried to open an account for my son. First time I bought the birth certificate and all other documents just to be told they need abridged birth certificate so second time I got it but then told no I need birth certificate not the birth certificate so today the 3 time I bought the birth certificate just to be told now they need the abridged birth certificate. Unqualified and non professional. If I could give negative 5 stars I would and I'm going to close my account soon and take my money else where.