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Nelly S

1 reviews | Active since Jun 2020

03 Jun 2020, 12:23

*********** Staff

I went to Jabulani Capitec Bank to register my card and download the app.once done I went to the ATM to withdraw cash .I was told by the staff members that i need to start a queue for me to be able to draw cash.Im heavily pregnant and they didnt seem to care about that .I'm so disappointed about their service of not taking care of vulnerable people. Capitec must teach their staff how to treat its clients

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Replies (3)
Capitec Bank
Capitec Bank's reply03 Jun 2020, 14:31
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
NS
Nelly S's update03 Jun 2020, 15:12
Reviewer Update
Thanks for your email .I'm specifically referring to the branch opposite Vodacom and was expected to go outside again to stand in the longest queue while I just came out of the branch. Thanks for investigating this matter
Capitec Bank
Capitec Bank's reply09 Jun 2020, 14:32
Official
Good day

Feedback was provided and the matter is resolved.

Kind regards
Capitec Bank