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NISHAN D
1 reviews | Active since May 2009
14 May 2020, 14:16
*********** staff - Cornubia Mall
Pinky Mkhize is *********** at Cornubia Mall in Durban. She dont know what the universal branch code is. Despite lodging a complaint with Capitec and promised feedback over a month ago, nothing has been received. And yes the branch is opened so there's no excuse why no feedback was given.
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Replies (3)
Capitec Bank's replyOfficial
14 May 2020, 15:49I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply14 May 2020, 15:49
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
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NISHAN D's updateReviewer Update
14 May 2020, 18:46This issue is from April. Despite sending emails asking about that status or progress, my emails was just ignored. I have all my correspondence should you require.
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NISHAN D's update14 May 2020, 18:46
Reviewer Update
This issue is from April. Despite sending emails asking about that status or progress, my emails was just ignored. I have all my correspondence should you require.
Capitec Bank's replyOfficial
22 May 2020, 17:05 Good day Mr Dass As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank
Capitec Bank's reply22 May 2020, 17:05
Official
Good day Mr Dass As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank