*********** STAFF AT MERCANTILE BANK - PLAYS MONOPOLY WITH PEOPLE'S LIVES AND BUSINESSES

Mercantile Bank

We have had endless hassles to open our Mercantile Bank account - it took 5 GRUELLING months !

We were approved for an overdraft which was released only in OCTOBER 2021. All of a sudden, LESS than 10 months later, I received a call from CANDICE FORSTER at your STRIJDOMPARK branch that our OVERDRAFT has now come up for an ANNUAL review - again, NOTE that it is LESS than 10 months since we ACTUALLY started using this account.

After I made it clear to CANDICE FORSTER that it is not even 10 months yet, I was told that, after she assessed our account and the conduct thereof, there will not be any interruptions and that she will "take care of the whole process".

All of a sudden on SATURDAY, 16 JUNE 2022, our complete account has been blocked. ALL our funds go into our Mercantile Bank account. We DO NOT HAVE ANY OTHER RESOURCES !!!

I then called CANDICE FORSTER regarding this. She ADMITTED that it was due to a fault on her side and that she will have it re-instated immediately. However, NOTHING happened !!!

Now - it is almost 72 HOURS later and our account has STILL not been unblocked ---- we are LOSING income due to YOUR staff's mistakes !!!! We cannot even put petrol in our vehicles and neither can we withdraw a SINGLE RAND for daily necessities .... !!!

I have called CANDICE FORSTER at least 5 times today and each time she blames then the one then the other department for the account not being re-instated yet. The last email I received from CANDICE FORSTER was today, 18 July 2022 at 13:24 and reads as follows : Hi Salome Apologies for the inconvenience, as discussed telephonically, I can assure you that I have pleaded for assistance and am currently online with the Team Manger in the relevant department, They are drawing up the document which will be emailed to you shortly for signature. Once signed by yourself and Jean, this will go to have the limit reloaded. Please sign once you receive the email. I have just spoken to them now but will follow up in 30 minutes to see if documents were emailed to you.. Regards Candice Foster Account Analyst Business Banking: Gauteng West T +***4 M +***3

NEEDLESS to say, WE HAVE NOT RECEIVED ANY DOCUMENTS or contact from CANDICE FORSTER since then !!!!!!!!!!!!!!!!! It is now 14:50 and the account is STILL BLOCKED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am FURIOUS !!!!!!!!!!! 😡😡😡😡🤬🤬🤬🤬🤬

I have also ON NUMEROUS occasions, requested this account to be transferred to HORIZON VIEW as we are based in the KRUGERSDORP area and VERY far away from STIJDOMPARK ---- AGAIN THIS HAS ALSO NOT BEEN DONE !!!!

Mercantile Bank ---- I EXPECT YOU TO FIX THIS MATTER IMMEDIATELY !!!!!!!!!!!!!!!!!