*********** staff and poor service delivery

I settled my loan account on the 9th of April. On the 15th and the 26th I sent through the proof of payment and requested a paid up letter. When I phoned earlier on, the agent was incredibly unhelpful and had a bad attitude, claiming she cannot assist me. She told me that it takes 21 business days since I sent through the proof of payment, but that the department has a backlog as they have thousands of clients to issue letters to. I am trying to purchase a property and this matter is delaying me. I have already received paid up letters from other creditors, which took less that one week. This service delivery is poor and the fact that I receive no responses to my emails is disgusting.