*********** staff and bad P.R

I deposited a std bank cheque in2 my capitec acc , requested special clearance on that,was told by teller that its R94 or so, would take 4-10 working days,2 which I agreed. entire transaction took place at umgeni branch on 30/9/2015 at 13h47.on the 8/10/2015 I sent customer service an e-mail asking abt clearance times as well as whether working days incl wkends as received a response from Jade herold stating that it did.today when I query why funds not avail,I was told that no request was made 4 a special clearance(have e-mail to confirm).after a bad day of service and a total run around,I basically had capitec customer care brush me off with a very poor response,totally pathetic customer care,esp. for a bank that supposedly caters for low income earners,yet they treat clients as being illiterate and have the most arrogant and unconcerned customer care team.tried getting help via their twitter site,got a call from michelean stating that she would investigate n get back 2 me n that I would get a call frm the branch manager,BUT guess what,no call<br> frm either 1,just another e-mail from jade,basically telling me that I can do nothing but accept it all.Is that what Capitec is all abt?