*********** staff and bad customer service

So I opened a business account with mechantile Bank, and due to some reasons the business was not making sales and there was no money coming in and I understand the bank was closed, now that I approached the bank and requested them to activate, I have been taken from pillar to post and with that said I'm losing business, I was in contact with the call center and I was told to get hold of my banker, which at this time he or she is not helpful,

A lady called Innocentia has advised that I need to receive eft from a different bank in order for the account to be activated, this was done by several clients and the money gets rejected/ returned since Friday to date being Monday nothing is happening, till another client pay from a different bank again and just now she informed me that the money was returned,

Another person was mentioned with a name Lungile on the email I sent and still no resolution,

I don't want to work with this 2 people, Can capitec assist with a resolution to activate and change my banker to someone who is competent,

This is a small business that is starting I'm losing clients already, and to top it of my yoco swipe machine is linked to this account, and no1 sent me not even a message to warn me of this action, Anyway can this be given immediate attention as I need to save the little clientele that I have .