*********** staff an inconvenience

<p>Why are the staff so *********** and unhelpful? A token was issued without being activated. This causes a serious inconvenience as the person who the token was issued is not able to handle her own affairs, is not of sound mind and is not able to pop into to the branch. That is why I was issued with a power of attorney to handle her affairs. The first time I went in to the branch we were told not to take the token but to the load the silly app on my phone. What I was not told is that the app will not work if I changed my phone. I then arranged for my sick aunt to be taken to the branch and to obtain the token. And now I find out the idiot person who helped her did not activate the token. And of course the call centre can’t help because it is also filled with people who lack the knowledge.<br /> The first chance I get, I am going to close her account with this ridiculous bank.</p>