*********** staff

I have both a personal loan and credit facility with Capitec Bank. January I experienced problems with double debits and my account sitting in collections. Bearing in mind that these were taken up in January. How does an account go into collections if it's new and before the first payment goes off?... I have their rude call center staff calling me asking when am I paying despite the fact that I am on a debit order system. I have also on numerous occasions requested for my debit order date to be be moved to the last day of every month and not the 25th and this has not been done. I have tried to access my credit facility but was told by the call center agent that it has been suspended due to arrangements but my account is not in arrears but is sitting in collections?... Capitec takes their money before I'm even notified of my salary... How?... *********** staff that don't know how to do their jobs... I have to now take time off work to go to the bank myself to reactivate the facility by no fault of my own... I've been banking with them for years but I think it's time to move on... I will close the account and move to another bank.