TM
Tarryn M

1 reviews | Active since Nov 2021

10 Dec 2021, 17:43

*********** Shane Crouster

Can someone from Capitec please help me with Capitec ***** department. Shane Crouster, ***** investigator was supposed to remove a hold from my Altcoin-trader account but instead he instructed them to keep the hold in place. I have been trying all the official channels but even his manager is covering up for him. They are even hiding the incident number from the consultants I engage with at the branch. Please help me get this issue resolved. Shane Crouster is *********** and is an embarrassment to this bank I have been eith for so many years. Nicole Truter at Capitec Wynberg you are a darling and a star and if Shane Crouster only had the head of a pins sizeof the commitment and dedication you have for your work, the bank would be perfect!!!

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Replies (2)
Capitec Bank
Capitec Bank's reply10 Dec 2021, 17:45
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank
Capitec Bank's reply18 Feb 2022, 21:57
Official
Hi Tarryn 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank