*********** Service

I have app**** for a loan with Capitec March 2020 which it was for 6 months the last month been October 2020...Last I was shocked to receive an sms from Capitec advising that I missed payment which it didn't make sense to me and made me angry because there was sufficient funds and I have been keeping my credit clean simply because I wanted to buy myself new car December so that I can travel home with my new car but after what happened everything seems impossible because my credit score went down and impected me. I went to Capitec branch in Horizon Shopping Complex - Roodepoort and provided my bank statement to show there was money in my account and the answer I got was that there is nothing they can do while am heavily impacted by their actions.. I can't apply for a car due to my credit score.. I demand full explanation how do I get myself out of this mess and get myself a car as planned next month.... Capitec needs to take accountability of their actions.