*********** Service

I went to Capitec in the Kolonnade to apply for an additional loan, This was the 08/09/2015. 1st I had to wait for nearly an hour to be helped even though the branch was very quit. None the less I waited patiently my turn. Eventually when I helped I found out that my surname was never changed when I app**** for the 1st loan. So now we cannot continue. None the less the lady that helped me said we can continue with the process. So there I sit for roughly another 45 min. Just to find out sorry, we cannot complete the loan to be paid in my bank account. So I was informed to bring the other document the following day. Today 09/09/2015 I went back with the correct docs, again, I sat for 45 min while everyone is being helped that came in after me. And that is totally unacceptable! So showing that I'm clearly annoyed with the situation someone finally helped me! Just to find out, oh sorry now we have to do everything from start!!! And obvious I don't have the other required docs with me as there was said to only bring the certain doc. So know I was away from work toughly for 3 hours just to experience the worst service ever!!! NOT IMPRESSED!!!