*********** People

How is it possible that no one in this huge business is able to assist me with a simple thing like shy my debit order never went off.

I have never seen so much *********** people who from call centers to branch managers who dont have answers for me.

One agent eventually made a arrangement and let me remind you I had to call around and waste my time and go into branches to try and solve the issue because no one has contacted me. Below is a trail of what I've gone through and still this bank hasn't deducted there money so I ask myself if it does get deducted who will face the consequences of extra interest added and extra months added for loan not being paid?

Maybe on this platform someone with answers will contact me.

28th May - Agent calls me to say I'm not paying loan.

29th May - Agent tries to assist me but tells me previous agent made an arrangement for payment but still cant find solutions.

30th May - Monique from Watergate also advise nothing she can do besides me going into a branch.

Monique calls back, collections department says I had no money in my account ***.

1st June - Spoke to Mandy Zwane (Collections) she made an arrangement for the debit to go off as they had system issues, debit to go off 3rd June.