*********** Manager

I convinced my husband to close his Nedbank account and re-open his Capitec Account - To his irritation and my disappointment we got terrible service, the manager is to lazy to get up and if she gets up its with a sigh. There was only one consultant in the branch and eventually the manager got her butt out of the office to help the poor consultant. We asked her to register the account for Internet banking - not done, to help us move debit orders - no response from her. WE WERE SITTING THERE WHILE SHE ASKED THE CONSULTANT: HOW DOES THIS WORK?, WHERE TO GO NOW ON THE SYSTEM?. She is supposed to be the one with the know how.<br> <br> The consultant sitting on the desk next to us had a phone call and the managers response was - ag she will probably lay a complaint against me, let her go and do whatever she wants. JEEEZ we are customers sitting in front of her and this is the response we see her make towards other customers. DISAPPOINTING !.<br> I felt terrible for convincing my hubby to switch banks.<br> <br> I do hope this is not the treatment customers gets at a regular base.