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Phindile M

1 reviews | Active since Jun 2015

06 Feb 2017, 16:25

*********** insurance team

<p>can Capitec please pay my money back from all the debit orders that bounced from my Absa account since around October. I got retrenched and submitted all the required documents and I was told they'll be conducting an investigation. I have no idea what on earth they were doing in the 3 months as I was told now that apparently the documents were not received by the insurance but they never bothered to tell me and started debiting my account which obviously has nothing since I don't have a job. Now every cent that enter into that account goes to this capitec debit order that keeps on bouncing. Is it my fault that your employees are ***********? Why must I pay for your incompetence when I did my part of submitting the required documents? Please pay my money back of these bouncing debit orders, you can't expect an unemployed customer to pay for your *********** employees.</p>

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Capitec Bank
Capitec Bank's reply06 Feb 2017, 16:32
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank