*********** in assisting with account *****

Okay so where to start? I bank with Capitec and now I fully understand as to why so many people are unhappy with the service. My account was hacked and a payment went off, called them immediately so that they can reverse the payment as it reflects as a direct purchase but I never entered my pin nor did I click on the Pay selection meaning some got my banking info. After 3 calls I was helped but was told they can't reverse anything and if they do its R160 penalty fee?? Why must I pay if someone hacked my account. This morning they took again a huge amount. The agent who helped me stopped my cards but yet my money can't be reversed. Still waiting for the supervisor to call me back as per agent. Point is stay away from Capitec. They are completely *********** to resolving a ***** case and surely not willing to even try to reverse the fund. But I am being advised to use the remote bank (FYI it says its not supported on some phones)?? I have never been so disappointed in any service provider as with them.