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I am so disappointed with this bank, I app**** almost 3months back to have my late mother's funds transferred but to date nothing. On the 25th of October I went to the branch in Joburg cbd at cnr Albertina Sisulu and Elloff street where I was assisted by the branch manager whom I was told by the branch at Cresta mall when I went for a follow-up that he never scanned all the documents we gave him hence the application was incomplete. I arranged to meet with my sister in Pretoria where we were also assisted by a branch manager at the branch in Pretorious street whom o explained everything to and we resubmitted the documents he even took my number and promised to give me a feedback but he never did. I went back to my local branch at Cresta mall for another follow up as it had been almost a month with nothing and I was told again that the manager there failed to tell me that an affidavit was also needed to complete the application. I went and made an affidavit submitted it but nothing till now, I've logged complains with your virtual team who promised to get back to me with feedback a month ago. I'm so disappointed with capitec bank more especially as a customer who banks with them. With other banks it only took just over a week to have her funds transferred. With all the ups and downs downs I've made to your branches I've realized that your stuff doesn't have a clue at all, they're not informed on late estate's issues and it's totally unacceptable coming from branch managers.