*********** DEBIT WHENEVER YOU LIKE SYSTEM!!!

I have never had an unpaid debit order on my name in years, as I pride myself in paying my accounts on time, every time. The simple task of debiting my account on the AGREED date which is the 27th of each month has turned into a nightmare!!!! Your financial advisor at the time (3months) ago DID NOT DISCLOSE that you have a PARAMETER of 1 to 2 days of a deducting my acount any day BEFORE the 27th (This I found out yesterday) which in my estimate is ******* if a customer is not FULLY aware of the implications of signing up with you. Since I have taken this loan from you (which I now regret sincerely), you have not once deducted on the 27th as agreed! When going into your branch I was assisted by Quinton who had to explain to 3 different consultants on the same day in your finance department (who apparently, only the branch can speak to) my dilemma. I THEN HAD TO GO GET A 3 MONTH BANK STATEMENT & LETTER FROM MY COMPANY STATING THAT I GET PAID ON THE 27TH all to to satisfy your *********** process. I am utterly disgusted in your service or lack thereof. I will be taking this matter to the banking ombudsman and any other medium if I do not receive a positive resolution to this matter!