1 reviews | Active since Jul 2017
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4 weeks ago I went to capitec Bank to fix a problem with my online banking. I was helped quickly but was also introduced by a consultant about there new MIE credit card application I then went and a apply the same day and was approved I was then asked to submit my proof of income which I did. A week later I didn't hear anything from capitec Bank and I went back to follow up. I was then told by a capitec Bank consultant that MIE will call me direct but the consultant called MIE to find out what the problem is with my application. The consultant then really the message MIE gave him to me saying that the process takes about 7 to 14days as there need ro look into who and where my money comes from. I then left and waited again for a answer from MIE capitec Bank. Still up to today no response after more then 3 weeks. I'm not disappointed I will be disappointed if they declined me and not letting me know after 3 weeks. This is bad as other banks take about 48 to 72hrs letting you know that you got the loan or credit or you have been unsuccessful.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
After more then a month waiting for capitec MIE to get back to me regarding my credit application after I wrote a review about them on capitec they finally got back to me on 03.11.2022 with a 3sec miss call. They then send me a sms message that they trying to get hold of me and I need ro contact them which I did the same time. Just by being put on hold and the call was cut. I then send a email that I have been trying to call them as well but was unsuccessful. They did not get back to me either. On 07.11.2022 I went back to the bank to get feedback again. Still no response but the consultant told me that he as send them MIE a mail regarding the issue.on 08.11.2022 I got 2 calls from capite. 1 the consultant appollogise about the delay but he has asculated the issue. 2 Round about 2pm I was told that by the end of business day my application will be completed. On 08.11.2022 just before 4pm I got a small sms message saying that your application was unsuccessful. Who does that. Don't they even have the guts to pick up the phone and talk to me directly to tell me. Waiting a month for credit approval and getting a we can't help you is bad. Very bad. I'm human and if you ask me today would recommend Capitec to someone. No no no. This was not my 1st issue also but my 1st issue writing about Capitec. All I will get from them now even calls qill be excuse and excuse. How can preapprove someone and never check on the application. I think this has **** up my mind by moving on away from capitec.
After more then a month waiting for capitec MIE to get back to me regarding my credit application after I wrote a review about them on capitec they finally got back to me on 03.11.2022 with a 3sec miss call. They then send me a sms message that they trying to get hold of me and I need ro contact them which I did the same time. Just by being put on hold and the call was cut. I then send a email that I have been trying to call them as well but was unsuccessful. They did not get back to me either. On 07.11.2022 I went back to the bank to get feedback again. Still no response but the consultant told me that he as send them MIE a mail regarding the issue.on 08.11.2022 I got 2 calls from capite. 1 the consultant appollogise about the delay but he has asculated the issue. 2 Round about 2pm I was told that by the end of business day my application will be completed. On 08.11.2022 just before 4pm I got a small sms message saying that your application was unsuccessful. Who does that. Don't they even have the guts to pick up the phone and talk to me directly to tell me. Waiting a month for credit approval and getting a we can't help you is bad. Very bad. I'm human and if you ask me today would recommend Capitec to someone. No no no. This was not my 1st issue also but my 1st issue writing about Capitec. All I will get from them now even calls qill be excuse and excuse. How can preapprove someone and never check on the application. I think this has **** up my mind by moving on away from capitec.