*********** customer value

Yesterday i got paid so i went to check my balance since i had not recieved my incontact message. I then tried to check my bapance then to my surprise it denied my transaction, i then went inside the branch spoke to a consultant Ziyanda who then informed me that my account was put on hold. I have bills to pay, i havresponsibilities to take care of no one even made an effort to call or text me as a valued customer to inform me they needed me to come into the bank. I find this really *********** as customer satisfaction is always key. Im highly infuriated by the lack of professionalism and disgusted that not even a single person failed to contact me!!