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I have a credit card with Capitec and the debit on is a little over R500 in Nov they debited R1066 and no body can explain why. I lost the card years ago and only buy airtime with that acc. I reversed the debit so they can find me to explain. Dec the rate is back to R500. Spoke to a call centre agent called Noma. She went mute on the phone until she hung up. I never consented to any limit increases because I don’t have the card. The debits patterns are +-R500 all the months, R1066 and now back to R500 which does not make sense. I’ve spent so much airtime to no help. Capitec is so insensitive to pandemic that they push you to go to their overcrowded branches over matters that can be solved over the phone. Covid numbers are on the rise and yet Capitec Bank sees nothing wrong with telling people go to their branches after robbing you in plain sight. Princess Mtengwana threatened that it would affect my credit record if I don’t pay the amount which she also could not explained. I’ve never missed a payment until I had to reverse that one. I woke up with their debit again which is R1502. This includes the unexplained difference of R500 odd which combine with my normal instalment makes R1066 plus this month’s normal instalment of R500. I want an explanation. You can’t do as you please outside of my contractual agreement