*********** consultants and unreliable banking app

Capitec consultants are *********** and Capitec banking app is not iser friendly.

I went to Chris Hani Capitec branch to enquire about card replacement. Because the banking app does not have pricing guide for me to check card replacement fees, i went to the branch and asked the consultant at the door if they do charge for card replacement he said 'No', I was already in the branch i then decided to make a card since my card expiry date is nearing.

When I got to the service /sales consultant, i asked her before i started with the replacement if it will charge she too said 'No'. I asked her again if i do the replacement now and my card expires May'22 she said she will check for me. After checking she still said it will not charge.

When I got and checked my banking app the card fee was charged.

I will not get charged because of *********** consultants who are misinformed/untrained or ********.

Please refund my card replacement fee.