*********** consultants and ******

An unauthorized atm withdrawal went through my account while sitting in the office on 06 February 2019. My bank card was in my possession. Quickly ran to Capitec Ghandi Square for assistance and I was led to a consultant called Isaac. He picked up the phone to call one of their departments to check where the withdrawal was made but he could not get information. He said he'd called me the next day. I sat there and asked him whether I'm supposed to leave the branch without being assisted and the point of visiting a branch if we don't get assistance. He then said he'd call me back with feedback the next day. He did. When he called he said the matter is still being investigated and he will get back to me at the end of the day. The matter still not resolved at this point. It's the 19th as I'm typing this. I've lost my R500 just like that and my bank is not assisting in anyway.