*********** consultant

I took a loan with capitec in February to buy a house and when that didn't happen I sent the money back. Before taking this loan I asked the consultant at the gugulethu branch if I bring it back within 7 days will I be charged interest she said no I can bring back the same amount. When I.did that I learned I was charged interest and initiation fee I wasn't told about, and the consultant didn't know this. And this was my 2nd encounter with a consultant who didn't tell me about the chargers. This morning I went to the phillipi branch and spoke to Amkhumzi and told him I'm here to settle the loan and said he closed it. To my surprise hours later when I checked on their App there's an amount of R581.60 owing. I went back to the bank only to be told maybe he chose the wrong option. Of Which I wasn't told about this amount and this has inconvenienced me. And Amkhumzi didn't even acknowledged the error that he made. It seems like they not trained and not compliant. It really seems the consultants don't know their own contracts and don't understand the stress that this cause. I won't be harmed by the same people....they don't even know the complaints department number they giving me the clients service number Of Which this is not what I really wanted.