*********** Client Service

In 2009 I had a personal loan with the bank which was handed over in 2010.Arrangements was made and the account was settled.I recently visit the bank and was told that I still have a handed over status on my name and cant apply for anything at the bank.I was given the 3rd party details to follow up with them.I contavted the 3rd party and they informed me that they dont have any record of mine and the bank must remove the status from their side.I then yet again tried contacting head office numerous times to have the matter resolved but I was given the run around and dropped calls.Its quite frustating to get answers and be assisted as a client but you getting no where.