*********** Capitec Credit division

Good day.

I'm a victim of impersonation listed on the South African ***** Prevention Services (SAFPS) database for my protection since 2017. I have successfully opened bank accounts and even bought a house using the letter issued to me by SAFPS. Almost three months ago I successfully opened a bank account with CAPITEC after producing the SAFPS letter which is where I now receive my salary. On Monday 8 August 2022, I again successfully opened a credit card with CAPITEC and was able to use the credit card on Monday and Tuesday but the card stopped working on Wednesday

On Thursday I went to the branch in Sasolburg for assistance and despite the consultant's best efforts the problem could not be resolved. She escalated the problem to the bank's ***** department and was kind enough to call me this morning with the outcome from the bank's ***** department recommending that I must call the SAFPS. As irrational as that request was, I called the SAFPS and of course it came as no surprise that they found that my status has not been changed and said the problem must be with the bank since they are expected to use the letter issued to me for clearance.

This is clearly gross incompetence from the bank. How did they approve my bank account in the first place?. How did they approve my credit card only to freeze it two days later and they don't even know the reason why?. Instead, they choose to send me from pillar to post