*********** CAPITEC BANK

A query for deceased payment was logged & advised that it will be processed in 15 working days, All documents were sent & confirmed to be in order. Prior to that, an experience that I had at Newcastle Mall Branch was very unpleasant, this was escalated to the RM - Karen Moodley. 15 days has gone past & no justice has been done with the transfer, today I was told to wait for another 5 more working days by the Call Centre - Elfia - Manager is Brandon Sinclair who was unavailable as he wud also tell me the same story to wait 5 more working days as of next week Tuesday. I can conclude by saying its a Bank with misleading information to its clients as they cant deliver as promised, on top of that even their superiors can not handle the queries that is *********** business structure.