*********** CAPITEC BANK

I rest my case with capitec bank, they continue with their incapable to resolve clients issues. last month i transferred R3000 to a person who was not intended to because i didn't know her surname. I immediately called capitec after realizing i transferred the money to the wrong person, and they manage to hold the fund. the following day i went to pan Africa branch to check or ask the way forward, the branch said i should waiting for 7 days while they try to got hold of the client. after 3 to 4 days they sent me an sms saying the case is close since they can't get hold of the other client. so i went back to the bank to understand why is the case closed while i didn't get my money back, and they told me there's nothing they can do, I must open the case against this person i transferred money to. How possible is this because i don't even know this person and case for what because this person didn't do anything wrong, he/she is just unreachable. Why can't you reverse my money since the client is not answering the phone. I want my money.