*********** call centre staff in credit card division

I have been banking with Capitec since 2011, and have never had a problem. Not even with reporting internet ***** until today. My first phone call went smoothly, i passed the security questions, and while discussing the stopping of *****elent activities on my account, I was cut off. 2. I phoned again the credit card division, when the operator asked me security questions. She asked whether I was on cell phone banking and I rep**** only for withdrawal notifications. No she said do you dail *120?????__ and I rep**** no, I use the app on my phone only. She kept on asking me the same question, and i gave the same answer. I never dail this number!!! She then rudely told me that i didnt pass the security check. Of course i completely lost it with this woman, who should know how their systems work. It is a pity i cant identify rhis employee who evidently doesnt know her job. What has become of Capitec's well mannered and informative staff as in the past? Opetators should g8ve their names when taking calls, so that we can l9dge complaints against these individuals, and not complain against a bank as a whole.