1 reviews | Active since Aug 2017

14 Dec 2021, 15:03

*********** bunch!

I had a ********** transaction on my account, which i reported at the ***** line. The next morning I received message from "Capitec" to do this, and that, and BOOM all the money in my account gone! I did an AviDavit and haned in to Capitec bank and receive a new card. I received a ref for the ***** case. I checked my Capitec app, to find that it does not work. I went into the bank to rectify, just to find that the new card has been canceled. I then got a new card, and pin. I also followed up on the ***** case. I was told that they called me to inform me that my money was gone. I was not informed of any outcome, and the case was closed. No one asked what happened, or how the money was taken from my account. I also left the branch after 2 hours, just to be phoned to tell me to go back to sign for the card! I am done with Capitec! My salary will go in tomorrow in an acount not working!

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Replies (2)
Capitec Bank
Capitec Bank's reply14 Dec 2021, 15:10
Official
Good day  Sanet

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply21 Feb 2022, 10:28
Official
Hi Sanet

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank