*********** BM

Capitec at Shoprite Mall Mokopane wont see me again. I requested my credit card to be closed but it was not closed and I received notifications that there is fees that will be collected. I then went in to the store and they advised that the credit card was not closed... Then the agent who helped me by closing the credit card Lebo advised that he will have to send an email to the BM to approve or decline by paying the fees and closing the account. However I know the BM was in the office at the back. Then he came back telling me that it was declined and I explained to him that i refuse to pay as I requested for the card to be closed and settles it in full. The balance available on the card after settlement was even more than the limit of credit card. So then he actually insisted in paying the fees for me so that they can close the card... However I received another notification yesterday saying that there is fees that will be deducted next month... Which I dont know how can they keep on taking fees if the card is closed. The BM did not even make any effort for coming out and making sure everything is sorted out.

Another thing is there is personal money that came in the 13th and Capitec deducted my loan which I signed for a debit order date of the 14th.

I see it as the BM is *********** of making sure everything in her branch get sorted out.

The agent Lebo went out of his way by paying the fees but still the credit card is not closed as they want fees again