*********** Bank

I went to settle my personal loan(access facility) at the Kara Glen branch in JHB, I asked for the settlement amount which was confirmed by the consultant assisting me,the funds were already in my account so I authorized the go ahead to settle my account, after the money was taken to settle my account, the consultant says I still have R150 outstanding and she does not know why so she called the manager, the manager said the consultant will escalate the matter, it's been 4 weeks without any feedback so I then recently received a call from the Dept collectors saying I owe capitec R150 so I explained to them the issue in which they had a don't care attitude and said I must go to the branch and sort it out,I never had the time to and I feel this is very poor service and negligence coming from a bank that does not have the proper accounting skills to give a customer the proper settlement amount and then to say they will sort it out but still makes it the customers problem? Now they expect me to run back and forth to their branch which will cost me additional travel expenses and still take up my time and wait in the que cause they could not give me the correct amount to settle my loan in the first place, this is very poor skilled bank and I will never take another loan from them again, I will tell my family friends about my experience and will change my bank to a more professional one.