NH
Nthabiseng H

1 reviews | Active since Apr 2019

30 Apr 2019, 11:51

*********** Bank and staff

I’ve been to two branches asking for assistance with a double debit from my account.

I asked them to stop the payment as it seem **********. They failed to do so.

I’m going to report Capitec today to the FAIS Ombud today. Clearly they are *********** and unable to help customers.

I’m sick and tired of this. What kind of back can reverse a payment that they can see is **********.

0
Replies (2)
Capitec Bank
Capitec Bank's reply02 May 2019, 10:11
Official
I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank
Capitec Bank
Capitec Bank's reply17 May 2019, 12:44
Official
Good day

I confirm the matter has been dealt with and resolved.

Kind regards
Complaint Management
Capitec Bank