SB
Sipho B

1 reviews | Active since Oct 2019

28 Oct 2019, 13:02

*********** bank

Good afternoon this is Mr Buthelezi, on Friday the 25/10/2019 my wife had made an immediate payment to her own account but had made an error with the account number. She then checked this morning the28th and found that she had made the deposit to the wrong account number, she then visited Capitec Bank to try and rectify the issue she was asked to go the FNB and check if the money was still in that person’s account, which she then found that the funds were still available but the FNB couldn’t not reverse and she was asked to go back to Capitec. She’s been there for over 3 hours and no assistance. Please intervene with this matter.

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Replies (2)
SB
Sipho B's update28 Oct 2019, 13:09
Reviewer Update
These are my references
First ***
Second ***
Capitec Bank
Capitec Bank's reply28 Oct 2019, 15:24
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank