*********** bank

On the 29th of October i wanted to withdraw cash from an ATM .. After inserting a card and punching in my pin the Atm wasn't responding and at that moment i realised that something was wrong. So i quickly logged in my Capitec App to cancel the card, upon logging in i noticed that my cash was still there, i proceeded with cancelling the card and logged out afterwards. Logged in once again just to check if the action i made was successful and indeed it was. That's when i moved from the Atm but 2 minutes later i noticed that the cash was no longer in my account. What infuriates me is that i cancelled the card and after doing so the money was still in my account.

How did it vanish and what's the point of having an App if it doesn't serve its purpose. Went to one of Capitec's branches and was told to wait 8 working days and will be given feedback, 8 days has passed and there was no communication whatsoever from Capitec. I no longer trust this institution and i am going to save my money some place else. They failed me