AB
Andiswa B

1 reviews | Active since Apr 2018

09 Apr 2018, 12:49

*********** BANK

This bank just deserves to be shut down, someone calls and say she paid into my account then realised its *****, calls the bank and bank just blocks my account. What evidence do they have that this person is telling the truth for them to just block my account. Worse I didn't even receive a call letting me know about this bull****, I only see when I'm trying to a transaction that I can't access my account, when calling the bank, they tell me of this ****. So clearly with Capitec anyone can just make up a story then they close account without any evident proof of anything but just a mere hearsay. This bank is just *********** and unprofessional never will all the other banks do such nonsense. Capitec you need to stop this **** because I see on reviews that you continue doing same thing and it just doesn't make sense. It's better to pay higher fees with professional bank that will give you a piece of mind than lower fees with Capitec that favors 1 client over the other. I'll keep reporting you in every form until you resolve this ****. As I go to Ombudsman.

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Apr 2018, 15:24
Official

I acknowledge your posting, and have referred it to Nicole Appollis for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

AB
Andiswa B's update10 Apr 2018, 11:33
Reviewer Update
She better, while waiting I'll be contacting Ombudsman, you won't get away with this. I need to use my money for fees but I don't even have access to it because of your stupidity, selfish behavior of not treating your clients the same.