*********** assistance fro. CAPITEC sasolburg branch

On 26 August 2020 a wrong debit order were reversed by the lady working in the bank and at the same time she stopped the debid order. This was my insurance and when the debit order when through the night of 26 aug the account was stopped. Due to this the insurance on the house is been cancelled. We went to the bank to requested that it should be rectified and issue me a letter that Capitec personel were at fault in order to submit the letter to the insurance to try to reactivate the insurance. The letter was refused abd so my insurance cancelled on my home as they see that I have reversed last month premium and block the ddbid order (FAULT OF CAPITEC LADY) due to this I have to source new insurance at higher cost