*********** and seemingly not willing to help

Since the beginning of this month I've been trying to get capitec bank to assist me regarding debit orders for R399 which went off my personal account for the past 2 years as the branch said they cannot assist me as the dates are too far back. I then mailed client care centre for assistance on the 05, which I was told no transactions are picked up I need to visit the branch AGAIN as its the only option to obtain my bank statement. <br> After requesting that I get referred to somebody who could assist me on the 12 March at 10:48 Claudelle responded on the 13 stating \I have escalated the details to the external bank