*********** and rude consultant.

I was at Capitec Bank, Sam Ntuli branch (2393) on 01/02/2021 to enquire regarding my 2 accounts,I was assisted by Jabulile who was terribly rude and had an attitude.

As a new client at Capitec Bank from Nedbank who's service was exceptional and satisfying, I am very disappointed in the service I received on this day as I had to s**** feed the consultant into doing her job the way I would like to think she was trained. I had 2 different accounts that I needed assistance with, Your employee blocked my MAIN app account without even asking any questions like "which account would I like to activate the app on" to activate the other while in actual I needed to activate my 2nd app account only. I received NO apology instead she said "how was I supposed know which account you wanted to activate". There's was absolutely no respect for me a client.

Capitec is one of the best banks in terms of bank charges, products and all other benefits. I suggest you give your employee(Jabulile) proper training in excellent customer service and satisfaction to avoid losing clients. If your employees are trained to shout clients and rolling their eyes then Capitec will soon see a decrease in the new of new clients. The level of competence Jabulile has is actually disgusting and shocking..