CB
Christiaan B

1 reviews | Active since Oct 2015

26 Nov 2015, 13:04

***********, and refuse to help

After visiting Capitec twice yesterday I was asked to come back again with my latest pay slip. So I got there with my pay slip and the new person helping me refuses to help me and also has a pathetically bad attitude. After I was told all I need was my new payslip, now I am being chased around to get more and more bank statements and payslips, and with that it costs me money to print them. <br> <br> This is pathetic service and worst attitude. Consultants such as her should not be allowed to work in that position

0
Replies (1)
Capitec Bank
Capitec Bank's reply27 Nov 2015, 09:01
Official
Hello ChristiaanBrumme,

Please accept our apologies for the poor service experience you had!

Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank