*********** and poor service

Today around 08:00 am we went to Secunda Capitec branch next to FNB to increase my wife's limit for swiping to R 15 000 and the consultant told my wife that it can only be increased to R 10 000 because its festive season. We couldn't understand and the consultant told me that I must not talk because its not my account. My wife agreed to the Increase to R 10 000 and we went to the rental agency and it was not showing the increased limit. we called the call center and they said it still shows R 5 000 daily limit. I took my wife to the Capitec Bank secunda Mall Branch and they confirmed that it was still R 5 000 Daily limit and we asked it to be increase to R 15 000 and they done it with no issues. We went to the rental agent and everything was fine, this clearly shows that the first consultant on the other branch was not willing to assist us. Capitec needs to do something about this. I was having thoughts of changing over to Capitec but not any more. I even told the workers at the rental agents that they must stay away from capitec specially the one opposite to FNB secunda.